b. Tunnels in market area?

c. Gasoline units with "free" washes in market area?

b. Automatic bay should be identified clearly and visibly.

c. Layout should provide easy entry into and exit from bay.

d. Layout should provide adequate "stack room" for busy days.

e. Bay should be well-lit and easy to keep clean.

b. Automatic bays require more advertising than self-service bays, especially when new.

c. The automatic customer base may differ from the other customer base, so marketing approach may be different.

b. Equipment maintenance must be a priority.

c. Cleanliness/appearance of bay must be a priority.

d. Overall buying experience for consumer must be positive, consistent, and predictable.